Baggage claim

We truly regret that we have mishandled your baggage delivery. Please follow these guidelines to receive reimbursement for damaged or delayed baggage.

IMPORTANT: Reporting the damage, delay or loss of checked baggage at the Lost and Found office / Service desk at your arrival airport does not constitute a baggage claim. In addition, the claim must be submitted to Airhub Airlines within the time limits according to Article 31 of the Montreal Convention.


A written claim to Airhub Airlines regarding the damaged baggage must be submitted immediately after the damage has been noticed and no later than 7 days after receipt of the baggage.

We trust you understand that baggage is designed to protect its contents. During normal handling, your baggage may show evidence of wear and tear. Airhub Airlines assume no liability for heavy bags (more than 23 kg), minor cuts, scratches, dents and stains, or for items that protrude from baggage such as retractable handles, wheels, straps, zippers and baggage carts.


A written claim to Airhub Airlines regarding delayed/lost baggage must be submitted no later than 21 days from the date of the delay/loss.

Documents that must accompany the damaged/delayed/lost baggage claim:

  • Property Irregularity Report (mandatory),
  • Baggage identification tag (mandatory),
  • Boarding pass,
  • Proof of damages (receipts of items or other documents proving the value of lost or damaged items) or receipts proving the purchase of essential goods.

Flight irregularities claim

Regulation No 261/2004: Passengers must submit claims directly to us and allow us such time as prescribed by applicable law to respond directly to them before engaging third parties to claim on their behalf. Claims may be submitted on line or by e-mail Leading documents must be presented: travel documents, boarding pass, a copy of the person’s identification document.

Passenger may submit a claim to us on behalf of other passengers on the same booking. We may request evidence that passenger has the consent of other passengers on the booking to submit a claim on their behalf.

In accordance with Airhub Airlines procedures, any payment or refund will be made to passenger’s bank account only. We may request evidence that the bank account is held by passenger concerned.

Payment of compensation for passenger shall be made as soon as possible, but not later than within 5-7 weeks after the passenger has submitted all the necessary documents (Articles 13.2.1, 14.2.1) and his / her claim is satisfied.

Other type of claim

If you are not satisfied with our service and would like to report it, please fill in this form.

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