If you would like to make a complaint, please contact our customer relations team by e-mail customercare@airhubairlines.aero. Any general correspondence or inquiries will not be responded to.
More information on our complaints procedures can be found here.
If the passenger fails to reach an agreement with Airhub Airlines, the passenger may contact the enforcement authorities regarding airlines:
Contact details for Malta:
Malta Arbitration Centre
Palazzo Laparelli, 33,
South Street,
Valletta, VLT 1100
malta.arbitration@mac.com.mt
You are also entitled to apply for alternative dispute resolution, in accordance with Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
If you would like to make a complaint, please contact our customer relations team by e-mail customercare@airhubairlines.aero. Any general correspondence or inquiries will not be responded to.
More information on our complaints procedures can be found here.
If the passenger fails to reach an agreement with Airhub Airlines, the passenger may contact the enforcement authorities regarding airlines:
Contact details for Malta:
Malta Arbitration Centre
Palazzo Laparelli, 33,
South Street,
Valletta, VLT 1100
malta.arbitration@mac.com.mt
You are also entitled to apply for alternative dispute resolution, in accordance with Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.