This Notice is based on Regulation (EC) No 261/2004 of the European Parliament and of the
Council. In the event of denied boarding, long delay or cancellation of flights, Airhub Airlines will assist passengers in the following manner:
When Airhub Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Airhub Airlines.
If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, Airhub Airlines may then deny boarding to passengers against their will. In this case, the passenger compensation is:
The above-mentioned compensations are reduced by half if an alternative transport does not exceed the scheduled arrival time of the flight originally booked by more than two hours (in the first case), by more than three hours (in the second case) or by more than four hours (in the third case). The compensation will be paid except where there are reasonable grounds to deny boarding such as reasons of health, safety or security, or inadequate travel documents.
Airhub Airlines will offer refreshments and/or food, two telephone calls or emails, when a flight is expected to be delayed:
In case the estimated flight departure is postponed to the next day, Airhub Airlines will offer hotel accommodation if necessary, transport between the airport and place of accommodation (hotel or other).
In delays of at least three hours the passenger is entitled to the same amount of compensation as in the event of denied boarding unless the delay is caused by extraordinary circumstances.
If a flight is cancelled, Airhub Airlines will offer the choice between reimbursement of the ticket or re-routing to the final destination including assistance and care as previously mentioned in case of denied boarding.
If a flight has not been cancelled due to extraordinary circumstances or the passenger has not been informed about the cancellation in reasonable time, Airhub Airlines might be liable to pay the same amount of compensation as if the passenger had been denied boarding. The right to compensation does not apply if:
For compensation in all of the above cases, passengers must submit their claims directly with Airhub Airlines Customer Relations by email to customercare@airhubairlines.aero or post to Airhub Airlines LTD, Dariaus ir Girėno g. 81, 02189 Malta.
Please check www.airhubairlines.aero for additional information.
If the passenger fails to reach an agreement with Airhub Airlines, the passenger may contact the enforcement authorities of this Regulation regarding airlines:
Contact details for Malta:
Malta Arbitration Centre
Palazzo Laparelli, 33,
South Street,
Valletta, VLT 1100
malta.arbitration@mac.com.mt
This Notice is based on Regulation (EC) No 261/2004 of the European Parliament and of the
Council. In the event of denied boarding, long delay or cancellation of flights, Airhub Airlines will assist passengers in the following manner:
When Airhub Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Airhub Airlines.
If an insufficient number of volunteers comes forward to allow the remaining passengers with reservations to board the flight, Airhub Airlines may then deny boarding to passengers against their will. In this case, the passenger compensation is:
The above-mentioned compensations are reduced by half if an alternative transport does not exceed the scheduled arrival time of the flight originally booked by more than two hours (in the first case), by more than three hours (in the second case) or by more than four hours (in the third case). The compensation will be paid except where there are reasonable grounds to deny boarding such as reasons of health, safety or security, or inadequate travel documents.
Airhub Airlines will offer refreshments and/or food, two telephone calls or emails, when a flight is expected to be delayed:
In case the estimated flight departure is postponed to the next day, Airhub Airlines will offer hotel accommodation if necessary, transport between the airport and place of accommodation (hotel or other).
In delays of at least three hours the passenger is entitled to the same amount of compensation as in the event of denied boarding unless the delay is caused by extraordinary circumstances.
If a flight is cancelled, Airhub Airlines will offer the choice between reimbursement of the ticket or re-routing to the final destination including assistance and care as previously mentioned in case of denied boarding.
If a flight has not been cancelled due to extraordinary circumstances or the passenger has not been informed about the cancellation in reasonable time, Airhub Airlines might be liable to pay the same amount of compensation as if the passenger had been denied boarding. The right to compensation does not apply if:
For compensation in all of the above cases, passengers must submit their claims directly with Airhub Airlines Customer Relations by email to customercare@airhubairlines.aero or post to Airhub Airlines LTD, Dariaus ir Girėno g. 81, 02189 Malta.
Please check www.airhubairlines.aero for additional information.
If the passenger fails to reach an agreement with Airhub Airlines, the passenger may contact the enforcement authorities of this Regulation regarding airlines:
Contact details for Malta:
Malta Arbitration Centre
Palazzo Laparelli, 33,
South Street,
Valletta, VLT 1100
malta.arbitration@mac.com.mt